20-day money-back guarantee after launch
Under the 20-day money-back guarantee, if you tell us within 20 days of the launch date and the conditions apply, we refund the eligible costs. The conditions are as follows.
- Start date
- The launch date. ［Definition of the launch date (by project type)］, ［How days are counted (whether the launch date counts as day 1)］
- Covered
- ［Costs eligible for a refund (how much of the initial build and monthly running fees)］, ［Conditions for a refund］, ［Treatment of projects built under the Free Build program］
- How to apply
- Contact us via ［Contact and method for refund requests］. ［Deadline (by what time on day 20)］, ［What to tell us when you apply］, ［How we refund, and how long it takes］
- Not covered
- ［Costs not covered (such as subscriptions or usage fees you pay directly to other companies)］, ［Cases where no refund applies］
- Data and integrations after a refund
- ［How and when AI agents and integrations are stopped］, ［How and when entrusted data is returned or deleted］
Support 7 days a week
We watch over and improve your running AI agents, and answer your messages, 7 days a week. The terms are as follows.
- Days
- 7 days a week (including Saturdays and Sundays). ［Public holidays and New Year period］
- Hours
- ［Support hours］. ［How messages outside these hours are handled］
- Reply time
- We aim to reply within ［X］ hours of receiving your message. This is the time to a first reply, not to a resolution.
- How to reach us
- ［Contact channels (email, chat, etc.)］
- Scope
- ［Contracts covered by support (such as monthly running contracts)］, ［What support includes (monitoring, fixing problems, configuration changes, improvement advice, etc.)］, ［What support does not include］
Approval of important actions
Before an AI agent carries out an important action, a person checks and approves it (an approval gate). Which actions need approval, we decide with you at the design stage.
- Actions that need approval
- ［List of actions that need approval］
- Who approves
- ［How the approver is chosen］
- Activity logs
- Every AI agent action is logged. What is logged, how long logs are kept and how to check them are set out in our information security policy.
- Responsibility
- ［How responsibility is shared for approved actions and for actions that need no approval］
How we handle data
The data you entrust to us is kept in a private environment, managed with access controls and activity logs, and never used for training.
How it is managed is set out in our information security policy, and how personal information is handled in our privacy policy.